0

Your Cart

FREQUENTLY ASKED QUESTIONS

Browse through some of our frequently asked questions. You might find answers. If not, then simply contact us and we’ll be happy to answer your questions.

★ DO YOU OFFER BULK DISCOUNTS? ★

Yes! We offer a bulk discount for orders of 1000$ Canadian and above before shipping and taxes. We do not offer any discounts for orders below this amount, considering all the work that goes into each item, we believe our prices are already fairly competitive and justified.


★ WHAT IS A PROCESSING TIME? ★

A processing time is time needed to prepare your item, to produce and make it.
For custom and personalized items, processing time frame is 2-4 business days. Which means we need some time to create and process the personalized order. Once processing is complete, then the item is packaged and shipped out the following business day.


★ WHAT ARE THE DELIVERY TIME FRAMES? ★

The following time frames are estimated by the shipping carriers.
These estimates are in addition to the processing time (for custom personalized orders only. Ready to ship items are not personalized and do not need any processing time).

  • Canada: 3-10 business days
  • France: 4-6 weeks
  • Germany: 4-6 weeks
  • Italy: 4-6 weeks
  • Sweden: 4-6 weeks
  • United Kingdom: 4-6 weeks
  • United States: 3-10 business days
  • North America: 4-6 weeks
  • Europe: 4-8 weeks
  • Australia, New Zealand and Oceania: 4-12 weeks
  • Asia Pacific: 4-12 weeks
  • Latin America and the Caribbean: 4-12 weeks
  • North Africa and the Middle East: 4-12 weeks

For more accurate delivery estimates, once you receive your tracking number, make sure to check the carriers website to track your item using your tracking number.

We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and the shipping carrier delay at time of delivery.


★ ARE THERE ANY CUSTOMS FEES? ★

There are no custom fees for shipments within Canada or shipments to the US (US shipments of 800$ or less).

To all our international clients outside of Canada, please note that you will be responsible for any customs duties, taxes, fees or VAT charged by your particular country. These fees are not included in your purchase(s).

We are not responsible for any delivery delays due to customs. If your item is held at the customs, it is up to the you to inquire about your package with the shipping carrier using the tracking number provided.


★ HOW DO I CUSTOMIZE/ PERSONAIZE AN ITEM? ★

If you have requested a custom personalized order, please send us a message and attach the necessary information and images if required. Number of images is specific and limited to the number indicated within the item description. Let us know if you’d like any written text in the designated text area(s) or what exactly you’d like to personalize.

Once everything has been sent in, you will receive a visual mockup of your custom order so you are able to approve.

ALL MOCKUPS MUST BE APPROVED WITHIN 6 BUSINESS DAYS!
If no response is received from the buyer regarding a mockup sent, ORDER WILL BE CONSIDERED FINALIZED AND ITEM WILL BE SHIPPED OUT AS PER THE LATEST MOCKUP SENT, REGARDLESS OF APPROVAL/NOT. In such cases, no refunds will be issued.

Once your item has been approved, it will be processed and shipped out as soon as possible (additional business days may be required on holidays). You will be notified when your order is shipped out.


★ CAN I USE ANY IMAGES? ★ 

Intellectual property of images submitted are the sole responsibility of the customer. You must own or have the right to publish the submitted image. We will not be responsible for any intellectual property infringement issues.


★ HOW AND WHERE DO I SEND TEXT AND IMAGES FOR MY PERSONALIZATION? ★

For ready to be shipped items, we do not accept any personalized images or text. If you’d like to add your personal images or text, make sure to purchase a personalized item.

If you are ordering a personalized item, then once your order is sent in, send us an email to info@armeniangift.com, indicate your order number and attach your images and any written text to be printed in the designated text area(s). Please make sure to check the product description for the proper number of images to send. If you’d like your images to be placed, within the design, in specific places, let us know in your email. Processing, approval and shipment of your order will be much quicker.


★ DO YOU SEND PROOFS OR MOCKUPS? ★

For customized/personalized orders, yes.
For ready to ship items, no.

For personalized orders, once your order is sent in and then we receive all the necessary text and/or images, we will provide you with a digital mockup proof that’ll show a preview of your final product.

When evaluating the mockup for approval, keep in mind that the colors will slightly vary due to material and color differences between screen monitors and actual print process.

When the mockup has been verified, you must send us a reply back with your comments or mockup approval. Let us know if there are any changes to do or if all is good to go. We do not print the final product unless we have a final approval from our clients (approval must be done within 6 business days, see How do I customize/ personalize an item for more details).

Note that we do not provide any mockups without an order number.


★ CAN I CANCEL MY CUSTOM/ PERSONALIZED ORDER?★

Once an order is placed for a custom designed item and if necessary information (images/text) were already sent to us, a digital mockup was created and sent to you (the client) for approval, you may cancel your order and receive a partial refund. Considering all the work already processed on your custom order, a partial 35% refund, of the total amount paid, will be issued.

However, if your custom order has not started the mockup process and if no work has been done on your custom order, you are able to cancel it. You will be fully refunded.

Therefore, if you are not sure or have any questions regarding a custom order, let us know before you place your order. We’ll be happy to help you out in any way we can.


★ WHERE WILL MY ITEM BE SHIPPED? ★

Unless otherwise discussed for an address change, all shipments are sent to the shipping address on file. Make sure your information and shipping address are correct when sending in your order. If any shipping address changes are required, make sure to let us know immediately following your order. We will inquire and get back to you if there are any shipping fee changes due to the initial submitted address change.

WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPED TO AN ADDRESS THAT YOU NO LONGER LIVE AT OR AN ADDRESS THAT WAS ENTERED INCORRECTLY WHEN YOU SEND IN YOUR ORDER.

If shipping carrier indicates package returns/”return to sender” due to address errors by the item purchaser, item will be considered as lost.

IN SUCH CASES, NO REFUNDS/CREDITS WILL BE ISSUED.


★ I DID NOT RECEIVE MY PACKAGE. WHAT DO I DO? ★

All orders are shipped, most of the time, before the actual shipping day (see our estimated shipping times in our shipping policies). Unless upgraded, all packages are shipped out with regular standard shipping.

In the unlikely event an order does not arrive, we will be prepared to provide valid proof of shipping, showing that the item actually was shipped and that it was sent to the address provided with the initial order. Please understand that once we deposit a package for delivery to the shipping carrier, we are unable to control the delivery from that point forward. It is up to the carrier to deliver it.

Let us know if such is this case with your package, we will try to the best of our ability and see if it can be traced. 

If your package is not delivered and there is a tracking on the package, a tracking number will be available to you, in your order details once it has been shipped. Please check that tracking to follow it’s route to destination.

NOTE THAT MOST OF THE TIME, PACKAGES WILL BE DELIVERED WITHIN THE ESTIMATED DELIVERY TIMES, PLEASE DO NOT START PANICKING UNTIL YOUR ESTIMATED DELIVERY TIME IS UP.

If you need an item for a specific date, shipping upgrades are available in your cart before you checkout. If you need to receive your order quickly, please choose to upgrade your shipping from within your cart, before you checkout or contact us for upgrade help if needed.


★ MY ITEM IS DAMAGED, WHAT DO I DO? ★

We package all of our items very carefully and securely. However, in the event that your item arrives damaged, please make sure to INFORM US WITHIN 24 HOURS OF DELIVERY. Upon receiving your package, please inspect for damages and if there are any, immediately email us (info@armeniangift.com) a photo of the damaged item as well as the packages (inside box AND outer shipping box) and the inside contents of it. This will help us narrow the situation on where and how your package got damaged. Please note that it is imperative that you do not use the item until you inform us of the damage and send us clear pictures of it.

Take note that all of our packages are thoroughly inspected before they are sent out. Absolutely no items are shipped out with any defects. Upon reception, if item is damaged, you MUST provide (WITHIN 24 HOURS) proper proof of damage proving that the item was in fact damaged during transportation and not following delivery. If no such proof is provided, your item will not be covered by the insurance and no refunds or replacements will be issued.

Our aim is to provide you top-notch, honest services, quality products and ensure a smooth and hassle-free experience from start to finish.


★ REFUND AND RETURNS ★

Certain types of items cannot be returned, such as custom, personalized items. Returns are only accepted for products that are NOT customized/personalized.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need to provide your order number.

To start the return of your non-customized item, make sure to contact us first at info@armeniangift.com to let us know. Items sent back to us without first requesting a return will not be accepted, refunded or replaced.

Any shipping fees required for the return are covered by the customer. Once we receive the item, as it was initially sent out, undamaged and in a good reusable condition, we will notify you and let you know of the approval status. If the item is approved for a refund, you’ll be automatically refunded on your original payment method less your original shipping fees. Please remember it can take some time for your credit company to process your refund. 

If item is damaged during the return and is unusable, no refunds will be issued, therefore please make sure to package fragile items properly so they arrive safely and unbroken.

For the refund of personalized items, if the error resides within a printed part that was provided and approved by the client, refunds will not be accepted. If the error is 

If the packaged item was delivered damaged due to the shipping carrier carelessness, make sure to contact us and prepare to provide proof and images of the damaged shipping box, we will in turn file a claim with the shipping carrier and contact you to further proceed with a replacement or a refund.


★ WHAT IS YOUR HOLIDAY SCHEDULE? ★ 

Please note that we will be closed for the following dates, orders received and to be shipped on these dates will be processed the next business day.

  • New Year’s Day
  • January 1
  • Good Friday
  • Easter Monday
  • Canada Day
  • Thanksgiving
  • Labour Day
  • Christmas Day
  • New Year’s Eve

★ HOLIDAY DELIVERIES AND PEAK SEASON SHIPPING ★

During peak shipping seasons, we might require an additional 1-3 processing days to get back to you with your order. However, we will do our best to respect the regular processing times.

Remember that shipment might take longer than usual with the shipping carrier due to high volume and varied weather conditions.